Welfare Rights & Money Advice

Welfare Rights

Our Welfare Rights Team are on hand provide support to tenants who require advice on benefits. We provide confidential, free and impartial advice on:

• Benefit Checks/Income Maximisation
• Sanctions
• Appeals and Representation
• Welfare Reform

We are keen to help our community with money matters, see below the services we offer.  Contact us on 0141-634-6473 to make an appointment.

Money & Debt Advice Service

Do not suffer in silence! If you are in debt to your Energy Provider or have Consumer Debt with loan or credit card companies, and you are struggling, we can help!

Our Money Advice Service offers free confidential, impartial and independent debt advice for all debts, including fuel debt.

If you are in debt to your energy supplier or rationing your heating due to inability to meet the costs, we can apply to the Scottish Government Home Heating Support Fund for assistance on your behalf. We will require your energy account number, latest bill & details of usage, which can be obtained from your bill or online account with your Energy supplier.

We can:

• Review your finances.
• Prioritise your debts.
• Complete a financial statement (including details of your income & expenditure).
• Give you advice on what options are suitable for you and provide you with necessary information to help you make a decision.
• Contact your creditors and negotiate with them on your behalf and help you every step of the way.
• Our Money Advice Team provides a professional, comprehensive service. Our Money Adviser is Debt Arrangement Scheme (DAS) approved and FCA registered.

Cost of Living Crisis Support

Our Welfare Rights & Money Advice Team have been working hard to increase support to help tenants during the Cost-of-Living Crisis.

Fuel Support

If you are in debt to your energy supplier please contact us. We can find and apply for available grants and provide advocacy to resolve issues with your supplier.

Food Support

We are referral partners for the Trussel Trust Food Banks, and have close links to other independent foodbanks.

Contact Us

Advice is available in person by appointment, over the phone on 0141 634 6473, or by email via info@craigdaleha.co.uk or  advice@southside-ha.co.uk.

Interpreters are available on request.

Energy Efficiency Advice

Funding from the Social Housing Fuel support fund has allowed us exclusive access to an adviser from Glasgow’s Home Energy Advice Team (HEAT). They can provide advice on energy saving measures, assist with any issues with the operation of your heating system, or disputes with your Energy supplier.